Go Digital, Save Time With eClose
As first-time homebuyers, my clients didn’t know much about the loan products available to them for financing. Being new to the home buying process, my clients didn’t know about our Home On Time® hybrid eClose, which allows borrowers¬ the ability to eSign some of their closing documents remotely. Walking them through the process, I explained how they should apply through our Home On Time® App—filling out the application and uploading their documentation. They received automated notifications letting them know when to sign their disclosures and complete necessary tasks. With our App, the clients were complete naturals and amazed at how easy it was. On the day of their closing, I called to wish them good luck signing, and they informed me they’d already completed it! With most of their documents eSigned, they only needed to close with the notary, which took 7 minutes! I was thrilled to learn they had no questions or problems—eSigning is easy, fast, and reliable for clients. With our hybrid eClose option, we were ahead of schedule to land my clients their funding, and they couldn’t be more excited to walk through the door to their new home.
You’re in Safe Hands
Clients need to feel they can trust their Loan Advisor to help them with the most important financial decision in their lives, especially with all the required sensitive information. As a single first-time homebuyer, a recent client didn’t know where to turn for financing. Her friend, who also works in our LendUS family, and her husband, who was the client’s realtor, recommended one of our Loan Advisors. Considering our Loan Advisor came so well recommended, the client instantly felt a sense of assurance since the trust was already built into the professional relationship. Working in the insurance industry, this client was nervous about making sure all the paperwork and details were squared away. During the process she appreciated that our Loan Advisor was communicative, professional, and provided guidance every step of the way. Our team gained the client’s lifelong trust, respect, and gratitude while working to close her home. Due to her amazing experience with the Loan Advisor, she now refers everyone to him and his team.
Fixing For the Future
If you’ve ever fallen in love with a home, it is hard not to fight for it—this was the case recently for one of our Loan Advisors. His clients, who are self-employed and own several properties, decided to make Florida their new primary residence when they fell in love with a $1.5 million home. While working on his clients’ new loan, our Loan Advisor came across some false late payments with their current mortgage company. Instead of leaving his clients to handle the problem on their own, our Loan Advisor assisted in correcting the mistake. By working with both sets of realtors, our Loan Advisor was able to extend the deal and allow his clients to close on their new home. While other Loan Advisors might have given up, our Loan Advisor persevered. Due to his dedication, the clients were able to step into their new dream home worry-free.
Together We Achieve More
With their dream home on the line, recent borrowers were looking to secure their funding – luckily, our Loan Advisor and his team were able to step up and help them close the deal. To make the process flow seamlessly, the Loan Advisor worked with his team to ensure everyone was on the same page from the beginning. The team also connected with the borrowers to make them feel comfortable and part of each step in the development. The clients were so appreciative of the team and the Loan Advisor’s depth of knowledge, patience, and cooperation, they felt they knew exactly what they were doing in the end. The borrowers said they would use our Loan Advisor and his team again in the future when they decide to refinance and recommend their services to friends and family.
Against All Odds
As a first-time homebuyer, the real estate market can feel like a never-ending labyrinth full of twists and turns. Our Loan Advisors want to help make the process of homebuying feel like a walk in the park. Recently, a first-time home buyer Army Veteran was finding it tough to get his offer accepted for a home. Not only was the market low on inventory, so there was a lot of competition for homes, but he was also using a VA loan which many people have misconceptions about. Luckily, our Loan Advisor was able to step in and educate the agents and sellers about VA loans and help this Veteran navigate the turbulent market. In the end, the client was able to secure the home he wanted for zero money down with funds to spare for home improvements. The client truly appreciated the Loan Advisor’s support and education on the financing process.
Reaching Across Borders
Obtaining a mortgage is no small feat, let alone when one of the co-borrowers is in another country during the whole process. Recently, one of our Loan Advisors was in this exact situation with a client. The client was closing on a home with his wife, the co-borrower, who was in Norway. International borders weren't the only obstacles to overcome either. The stateside client was also self-employed and already owned a second home with another family member, his father. With all these hoops to jump through, the Loan Advisor and his team had to think of creative strategies, like organizing international notarization of loan processing paperwork, to help their clients get their mortgage. In the end, the clients were able to get their new home, and were genuinely thankful their Loan Advisor went the extra mile to make it all possible.
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