Only a Phone Call Away
Communication is essential to making sure our borrowers feel connected throughout their loan application process and stay up-to-date on any changes in the market. Our Loan Advisors pride themselves on being available at any hour of the day to chat with borrowers. A recent borrower was so impressed with our Loan Advisor’s willingness to keep her informed. She was thrilled about his years of experience in the mortgage industry and appreciated how he would let her know about fluctuating interest rates. She also found his team to be extremely helpful and would highly recommend family and friends to use our Loan Advisor and his team.
Practice Makes Perfect
Refinancing your mortgage provides you with a second chance to save more money on your home loan. One of our married couple borrowers wanted to work with a reputable company in order to receive the best loan product possible, so they reached out to one of our Loan Advisors. From the moment they met, our clients felt like they made the right choice. They appreciated that everyone on the team was patient, helpful, and professional. Plus, they were thrilled to take advantage of our Home on Time App to submit their documents entirely online and closed in exactly 45 days as promised. The quick turn time, plus the accurate estimates for fees and numbers, gave our borrowers the sense of security they’d been longing to have.
Creating the Perfect Environment
Whether you are a seasoned pro or a first-time novice, it’s always a big decision to buy a home and it could cause some unexpected stress. One of our recent borrowers was apprehensive about starting the homebuying process. With the housing market leaving many buyers in a bidding war, the anticipation of our clients’ search was overwhelming them. Once they called our Loan Advisor, their negative feelings started to dissipate. After the Loan Advisor explained their many loan options, our borrowers began to feel their worries slipping away. They felt like they now had a clearer idea of what they needed which was sorely lacking prior to meeting. During each step of the process, whether they had a question or concern, our Loan Advisor was responsive and provided our borrowers with a worry-free environment so they could make a clear decision. In the end they were able to make the best informed decision possible and were so grateful for the help of their Loan Advisor.
As a self-employed Realtor, our client was very familiar with our Loan Advisor and the home financing process. Having recommended clients to us over the years, it was a no-brainer who our client wanted to handle her family finances when she decided to buy a new home for herself, her police officer husband, and their children in a new area. Even though they were only moving one county over, it doesn’t make the moving transition any easier to deal with. Luckily, since the client knew and trusted our Loan Advisor, the loan process went smoothly. The clients were so grateful for the help they received; it has created a new appreciation for the Realtor-Loan Advisor partnership they had already established.
Let Us Be Your Guide
With so many daunting new things to learn and understand for first-time homebuyers, the loan process can be overwhelming for some. From appraisals and underwriting to navigating the housing market, there are plenty of factors to be confused by. But having a knowledgeable Realtor and Loan Advisor to guide buyers is critical to a successful sale. After turning to us for help, one first-time client recently discovered just how important it was to have our assistance when she was buying her home. While feeling completely defeated, our Loan Advisor stepped in to guide her through the process. He was available every hour of the day to answer her questions and give her direct, honest answers to inform her of all her options. In the end, she was comfortable in knowing she had the knowledge to bid on the house she wanted and felt that her Loan Advisor was an invaluable part of that process.
Communication Is Key
There are many steps between finding your dream home and finally stepping through the front door. One such requirement is getting a home appraisal. Recently, a client’s home loan halted at this step due to many factors. Mainly, their original appraiser got injured and was admitted to the hospital. However, he neglected to tell anyone about his situation until after the appraisals’ due date. It was then reassigned to another person. To make up for lost time, the underwriter asked for all the other documents while she waited for the receipt of the appraisal. While that was processing, she reviewed everything and prepped to clear the loan for closing once the final paperwork arrived. Thankfully, with the help of another team member, the loan was closed the day after the appraisal came through. Without teamwork, focus, and communication, this loan would’ve been at risk of the sellers pulling out of the deal.
6 Parkway Commons Way
Greer, SC 29650