The online and mobile application your company uses was a huge help in the process of applying for a loan
Recently as a company we implemented a new technology behind our online application to give our borrowers a better experience. A client reached out to give their loan advisor feedback on their impression of our online application. “It gives us the chance to input our information when we’re ready, which is a major help due to our schedules. Also, it’s easy to understand, and so far, has worked flawlessly. I understand that new technology takes time and resources to implement, but your responsiveness, along with the ease of applying for the loan, makes us feel good about our decision.”
I needed to close in 30 days, but you exceeded my expectations and brought me home in half the time!
Already in contract and ready to move to a new neighborhood, our client and his family were referred to us to assist with their home financing. School was already in session and our buyer needed to close on his new home within 30 days to make the enrollment cutoff. Understanding the need for speed, we quickly reviewed his financials and packaged his loan to our underwriter a day after meeting. His previous lending experiences had taken at least 45 days, so when we told him we were on track to close in 15 days, he was in disbelief. By exceeding expectations and closing ahead of our deadline, we made sure our buyer and his family were settled in their home in plenty of time to get the children ready for their new school.
Your team’s creative thinking helped me grow my investment portfolio
A longtime client of ours came back to purchase yet another property for her growing investment portfolio. Though she had the cash available from an equity line on her primary residence, she wanted to preserve those funds for necessary repairs on the new purchase. But, because she had purchased and renovated multiple investment homes the year prior and hadn’t yet collected enough rental income, her debt-to-income ratio was too high. Working closely with our in-house underwriter, we were able to use the renovation invoices to lower her debt, show positive cash flow and qualify her for the loan. She didn’t have to touch her equity line for the down payment and is now happily working on her newest renovation project.
Advance Approval® not only helped me beat out several other offers, but it let me close in only nine days
A client came to us wanting to stop paying rent, plant roots in his community and buy his first home. We laid out a game plan that included Advance Approval®, our program for full underwriting pre-approval that allows buyers to close quickly. After a month of searching, he found the home he wanted but was up against two challenges. First, it was priced close to the FHA county limit so to get the loan, he needed a 10% down payment. Fortunately, his brother stepped up and helped him with a gift. But he was also up against several other offers. So we called the listing agent to explain how, with Advance Approval®, we could close in as little as 21 days. That did the trick. Our client’s offer was accepted and our in-house underwriting team jumped through every hoop imaginable to close in only nine days!
We had been under contract with a new home builder for three months when we got a call that completely blindsided us
When our clients called us for a second opinion, we learned that they were a month away from moving their family across the state and into a newly built home. They had been pre-approved by the builder’s preferred lender months earlier and, without indication of a potential issue, their loan was denied without explanation. Once we started looking into it we were able to identify the problem, but recognized that the family had several alternative options. They decided that getting a co-signer on the loan would work best for them, so we moved forward and were able to close the deal as scheduled. Between the stress of moving and starting their three daughters in a new school, our clients were relieved to still be able to move in to their home on time.
Thank you for finding a way for me and my daughter to stay in our home after my divorce.
A client was referred to us by her attorney because she was going through a lengthy divorce with many moving parts. The court had given her 90 days to either sell her family home or refinance and remove her husband from the loan. Knowing she had nowhere to go if she were to sell, her only option was to do a cash-out refi. But she was a stay-at-home mom and hadn’t been receiving alimony long enough to use it as income to qualify. With only days to spare, we found that by adding a non-occupant co-borrower and using the last six months of mortgage payments for the home to boost her income, we could get her qualified. In the end, our client was able to satisfy the court, pay off some high interest debt and, most importantly, stay in her home.